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FAQs

What are overnight oats?
Overnight oats are a no-cook, chilled version of porridge. Oats are left to soak in plant milk overnight, to form a thick, creamy consistency. 

Oats are high in fibre and protein, and make the perfect slow-release breakfast or snack.

Are you still operating during the Covid-19 pandemic and lockdown?
Yes, as a home-based business, we are able to continue producing from our 5 star food hygiene rated kitchen in London.

How long do they last?
Our overnight oats have a shelf-life of 4-5 days from production, and they're sent out the same day as they're made. Depending on where you live, you will receive them with between 3 and 5 days' shelf life. The shelf life is short as they are hand-made to order in small batches, using natural ingredients. However, we are working hard to extend this naturally.

Are your products suitable for vegans and vegetarians?
Yes, all of our overnight oat pots are 100% vegan, plant-based, dairy-free and refined-sugar free.

Are your products gluten-free?
We currently use oat which may contain traces of gluten, but are working to switch to 100% gluten-free oats soon.

Can I freeze my pots?
Yes, if you find that you're not able to finish your oats within their shelf life, you can pop them in the freezer to enjoy later. Do not freeze for more than one month. To de-frost, pop them in the fridge and enjoy within 24 hours.

Can I heat my pots?
Yes, we prefer our oats hot sometimes! You can heat your overnight oats on the stove or in the microwave.

I just placed an order, when will I receive it?
We try our best to deliver our oat pots as fast as we can. We make them fresh-to-order, and we have them sent out to you within 24h of being made. Please allow up to a week for your order to be made and received.

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100% money back guarantee if the product is defective or damaged. You must send a picture and description of the issue to oatsulondon@gmail.com, as well as your name and order number.

Can I cancel my order?
You are able to cancel your order before it is made and sent out. Please contact us at oatsulondon@gmail.com to request a cancellation and to check the status of your order. 

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at oatsulondon@gmail.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to oatsulondon@gmail.com or Instagram DM to @oatsu_ and we will be happy to assist.

We do receive a large number of emails. If you wish to get a prompt response please attach your order number and address the problem clearly.